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Spectrum
Automation Services
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Spectrum Automation Inc. is an
engineering, development, and consulting
company. We provide professional services
related to hardware, firmware, software
development, help desk & call-center
management, Peregrine’s ServiceCenter,
and Web Based Training. Our goal is to
exceed expectations by providing excellent
service at reasonable cost. We provide
Hardware, Firmware, and Software Development
products and services in three primary
areas:
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We
are pleased to offer a variety of services to meet our
clients needs .
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 Let
our team of committed professionals work with your onsite
staff to ensure a successful, on time completion of
your project.
Spectrum
Automation Corporation
PO Box 1029
La Jolla, CA 92038-1029
858.551.7950 Main Telephone
858.551.7949 Facsimile Telephone
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Products |
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 Spectrum
Automation has a long history of
developing custom solutions for our clients.
We enjoy an extensive list of industry firsts
demonstrating our creative insight into industry
needs and challenges.Some of these include:
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Spectrum
Automation was the first to offer automated
alpha paging to dispatch technicians on
urgent system failures.
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The
first to provide a spell checker for ServiceCenter
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The
first to provide the flexibility of table-generated
notifications.
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the
first to provide WBT (Web Based Training)
for Peregrine software.
Other solutions that we have developed:
Voice-Alert!
Our Voice-Alert software was designed to send
software-generated alert messages to people
through the public telephone system. This
software was and is used to:
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notify
mission-critical staff of data-system events
requiring immediate attention, such as system
failures during non-working hours
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notify
management, investors, customers or vendors
of important events, such as unusual changes
in inventory or financial position
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notify
emergency teams and other essential personnel
of disasters or accidents
Helpdesk
Attendant!
Our
Helpdesk Attendant, enables a caller to report
information about a problem and use it to
automatically redirect the call to a technician
with the required expertise, while providing
the technician with information about the
caller to speed up diagnostics and resolution.
Pager-Alert!
Our
Pager Alert software, as another example,
sends automatic touch-tone, alphanumeric,
and two-way pages to management and system
technicians when system problems occur or
dispatching is required.
Spectrum Automation Inc. is also the developer
of a variety of electronic mail interfaces,
to automatically notify callers when called-in
activity has generated significant events,
using HTML (Internet) and graphical features.
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