|
|
Spectrum Automation Inc. makes software available for inbound call centers and Helpdesks. These products provide call switching and distribution functions, and alert notifications for fulfillment and dispatching
Spectrum Automation's Helpdesk Attendant, enables a caller to report information about a problem and use it to automatically redirect the call to a technician with the required expertise, while providing the technician with information about the caller to speed up diagnostics and resolution.
Pager-Alert! software, as another example, sends automatic touch-tone, alphanumeric, and two-way pages to management and system technicians when system problems occur or dispatching is required.
Spectrum Automation Inc. is also the developer of a variety of electronic mail interfaces, to automatically notify callers when called-in activity has generated significant events, using HTML (Internet) and graphical features. |
