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Spectrum
Automation Inc. makes software available for
inbound call centers and Helpdesks. These products
provide call switching and distribution functions,
and alert notifications for fulfillment and
dispatching
Spectrum Automation's Helpdesk Attendant,
enables a caller to report information about
a problem and use it to automatically redirect
the call to a technician with the required expertise,
while providing the technician with information
about the caller to speed up diagnostics and
resolution.
Pager-Alert! software, as another example, sends
automatic touch-tone, alphanumeric, and two-way
pages to management and system technicians when
system problems occur or dispatching is required.
Spectrum Automation Inc. is also the developer
of a variety of electronic mail interfaces,
to automatically notify callers when called-in
activity has generated significant events, using
HTML (Internet) and graphical features. |
